Customer Care & CRM Management
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Customer Care & CRM Management
Keep your clients delighted and your sales pipeline flowing smoothly. We update your CRM, manage client communications, and provide customer service support via chat, email, and phone—ensuring timely responses and seamless interactions.
Includes:
- CRM data entry, lead management, and reporting
- Client follow-ups and communication
- Customer support (chat, email, phone)
- Order processing and e-commerce support
Why choose us
WHAT SETS US APART?
Managed Talent, Personal Match
Our expert matching process pairs you with a virtual assistant who fits your business needs and culture. You get a dedicated pro who understands your goals.
Social Impact
By hiring with Braystan, you’re not just outsourcing — you’re creating jobs for talented, college-educated Kenyans, making a real difference.
Fast & Flexible
Start working with your assistant in as little as 5 days. Scale up or down your hours easily — no long-term contracts required
Client Success Stories
Frequently Asked Questions
We offer straightforward monthly subscription plans based on your preferred hours (part-time or full-time). Payments can be made securely via Stripe, bank transfer, or PayPal.
Most clients are matched and ready to begin within 5 business days after the discovery call and onboarding process.
We cover a wide range—from executive support and marketing to customer care and technical assistance. We’ll help you identify what’s best to delegate based on your needs.
No. Our plans are flexible with no long-term contracts. You can scale your hours up or down as your business needs change.
You can communicate via email, chat apps like Slack or WhatsApp, video calls, or any platform you prefer. We ensure seamless collaboration.
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Our virtual assistants typically work during standard business hours aligned with your time zone. Flexible hours can be arranged based on your requirements.
Yes. All Braystan virtual assistants are college-educated and fluent in English, ensuring clear communication and professional support.
We take time to understand your business, goals, and preferences, then handpick a dedicated assistant whose skills and personality align with your needs.
Yes! If you’re not fully satisfied or your needs change, we’ll work quickly to match you with a better fit.
Absolutely. Confidentiality and data security are top priorities. All assistants sign NDAs, and we follow strict privacy protocols.
Your satisfaction is important. If the match isn’t right, we’ll work with you to find a better fit as quickly as possible.
We offer straightforward monthly subscription plans based on your preferred hours (part-time or full-time). Payments can be made securely via Stripe, bank transfer, or PayPal.
